Q: If I call for service, how long before I will get a technician out?

A: We know your voice and data network is critical to your business and will respond to your service needs promptly. It’s good to know that when you call Exordium consulting, LLC you will be speaking with a certified technician or engineer who can help solve your problem instead of just talking. They can answer little questions and troubleshoot big problems. With our remote maintenance system they can perform service immediately so your interruption or downtime is limited dramatically because you don’t have to wait for a technician to travel to your office. If a technician does have to travel to your office you can expect to see a technician or engineer in less than 2 hours for an emergency service (system is down), less than 4 hours for an urgent service call (50% or more of system is down), less than 48 hours for all other immediate service needs.

Q: How do I change the time, date or anything else on my Toshiba phone or voicemail system?

A: Go to our support page and put in your request. You will be emailed step-by-step instructions that apply to your system.

Q: I know you guys do phone systems, but you can you help me with my computers and server too?

A: Yes!

Q: I’m happy with how you support my computer network, can you help me with my phone system, even if it isn’t Toshiba or Vertical?

A: Yes!

Q: I’m putting together some handbook policies and standard operating procedures for our company related to technology. Can you team up with our HR and department in writing privacy policy, and providing new employee and ongoing technology training right here at our office?

A: Absolutely, we can assist your HR department with writing, reviewing and implementing Technology policies. We can also provide your company with ongoing technology training packages for your employees.